Resources
Short guides, no jargon.
Plain answers to the things people ask us most. The scam rules are also inside your app, where the app can read them to you.
Guides
Start with these.
One plan, two outcomes
What the family benefit and the retirement benefit are, why only one can be paid, and what is fixed the day you buy.
Read GuideEvery step to protected
The whole journey on your phone, with real screens, and what your home screen shows you afterwards.
Read GuideHow your family claims
Why a claim starts from a private invitation rather than a policy number, and what your family will be asked for.
Read Stay safeHow to know it is us
Three rules that let you hang up on a scammer with confidence.
Read ChecklistKeep your family details current
The one thing that decides whether a claim invitation reaches the right person.
Read Through your employerSalary deduction, explained
What happens when your company enrols you, why the policy is still yours, and what each deduction status means.
ReadStay safe
How to know it is us.
Someone may call you pretending to be Amaan. Remember these three rules and you can hang up with confidence. They are the same rules shown inside your app.
If a caller asks for a one-time code sent to your phone, hang up. Do not share the code with anyone, even someone who says they are from Amaan.
We do not need your ATM PIN or your mobile wallet password to protect you. Nobody from Amaan will ever ask for it.
Amaan will not ask you to move money or change your cover during an unexpected call. Open your app and check your payments and your cover yourself.
If you think you have been targeted
Contact Amaan support from inside your app so we can protect your account. The app also shows you how to report the scam to the Ministry of Interior.
Checklist
Keep your family details current.
A claim invitation goes to the phone number you recorded for the person you named. If that number is wrong, the invitation goes to the wrong place. Five minutes now can save your family a great deal later.
- Use the full international number.Include the plus sign and the country code, exactly as the app asks.
- Tell your family member they are named.They should know an Amaan invitation may one day arrive, and that it will never ask them for a code or a PIN over the phone.
- Ask them to confirm their number.The app can send them a secure SMS so they confirm the number themselves.
- Update the app when a number changes.You can change family details any time from the Family section.
- Keep your own number current too.That is the number we call you back on. If you lose it, the app has a safe way to get your account back.
Is there a guide you wish existed?
Tell us what was unclear and we will write it.